Public Agreement

Public Offer Agreement

1. General Provisions

1.1. This document is a public offer of Royal Russia LLC – a company having its registered office at Telamana st. h.14 ap.20, Vladikavkaz, Russia, providing professional tour operator service hereinafter referred to as «Contractor», and contains all the essential terms of the provision of information and consulting services.

1.2. The Public Offer is an official document and published on the website of the Contractor at the address: 

1.3. In case of payment for services, legal entity or individual thereby confirming the adoption and acceptance of the following terms of the Public Offer and becomes the Customer. The Contractor and the Customer are the Parties of the Public Offer.

1.4. Public Offer does not require signing and stamped by the Customer and maintaining full force and effect.

1.5. In connection with aforementioned, Customer must attentively read the text of this Public Offer and in case of disagreement with the terms and conditions — refuse to conclude the Public Offer and using Contractor’s services.

2. Subject Of The Agreement

2.1. In accordance with the terms of this Agreement, the Contractor shall provide the services specified in the invoice and the Customer undertakes to pay for these services in accordance with the invoice.

3. Acceptance And Contracting Of The Public Offer

3.1. Customer makes acceptance of the Public Offer by prepaid of the Contractor’s services in respect of which the Public Offer is concludes. Customer’s acceptance of this Public Offer means that he/she is fully agreed with all the provisions of this Public Offer.

3.2. By acceptance of the Public Offer in the order specified in paragraph. 3.1 of the Public Offer, the Customer warrants that he/she is familiar, agree, fully and unconditionally accept all the terms of the Public Offer in the form in which they are presented.

4. Rights And Obligations Of The Parties

4.1. The Contractor undertakes to:

4.1.1. Organize and ensure the proper provision of services.

4.1.2. Use all personal data and confidential information about the Customer only for provision of services, do not transfer and do not show information indicated in documentation and customer information to the third parties.

4.1.3. Give oral and written consultations on additional issues of the Customer. The amount and timing of counseling, and the form of consultation is determined in each case independently by the Contractor.

4.2. The Contractor is entitled to:

4.2.1. Unilaterally determine the value of the services provided and to change the terms of this Public Offer.

4.2.2. Independently determine the form and methods of services providing on the basis of legal requirements, technical capabilities, as well as the specific conditions of the agreement taking into account wishes of the Customer.

4.2.3. Use the services of any natural persons or legal entities, for the purpose of timely and quality fulfillment of obligations under the Agreement. Independently determine the composition of professionals providing services, and at its discretion to distribute the work between them.

4.2.4. To demand payment for rendered services or for services which are providing.

4.2.5. To refuse providing services for Customer in the case of non-payment (partial payment) for services in a timely manner, at untimely providing of the application for the provision of services.

4.2.6. To get from the Customer any information which is necessary to perform its obligations under the Agreement. In case of any incorrect or incomplete information which was provided by the Customer the Contractor is entitled to suspend performance of its obligations under the Agreement before providing the necessary information.

4.3. Contractor services can include (but are not limited to):

4.3.1. To make tour reservations and send confirmation as well as invoice on the request of the Customer by electronic mail within one day from the date of receipt.

4.3.2. Promptly inform the Customer about changes of prices on tourist packages or other terms of service, by sending the information via e-mail. 

4.3.3. To ensure fulfillment of commitments for the provision of the tourism product for the tourist travel Customer route. In case of partial or complete failure to provide confirmed services, the tour Contractor provides equivalent services or pays compensation of cost of failure services.

4.3.4. Within not less than 24 hours of trip to inform about changes in the conditions of the tour (tourist-excursion services, time of flight, accommodation, food, or the impossibility of their rendering), notify the Customer in writing, by Fax or by e-mail. The Contractor  reserves the right to change the Tour program without changing the quality and quantity of services offered. The Contractor has to notify the Customer about all the changes that have occurred by the initiative of the Contractor.

4.4. The Customer undertakes:

4.4.1. Timely and fully pay the cost of Contractor’s providing services in the order, in time and in the amount set forth herein.

4.4.2. To provide the Contractor with all the information and data which would be necessary to fulfill its obligations under Agreement.

4.4.3. Do not disclose confidential information and other data provided by the Contractor in connection with the execution of this Agreement.

4.5. The Customer has the right to demand from the Contractor to provide information about the organization and proper ensuring of the Services provision.

4.6. For the purposes of receiving professional Contractor services, Customer agrees to provide him the following:

4.6.1. All data, documents, content, art or other information needed by Contractor without which Contractor cannot provide services under this Agreement.

5. Cost Of Services And Payment Procedure

5.1. The costs of services are determined by the Contractor in invoice in accordance to the rates given by the manager of the Contractor.

5.2. Payment for Services under this Agreement shall be made on the basis of 100% prepayment and in the manner prescribed by this Agreement.

5.3. The Customer is solely responsible for the accuracy of payments. The moment of payment is considered after receipt of funds to the Contractor’s bank or merchant account.

5.4. Contractor reserves the right to change rates at their discretion.

5.5. Rates indicated for standard services. In case of provision of the additional Services, the value will be increased accordingly.

5.6. In case of refusal of the Customer from the tourist product which is confirmed enquiry  or cancellation of the enquiry, shall apply the following penalties, unless otherwise specified special fares and the current price list:

  • in case of refusal from 30 to 8 days prior to arrival – 25% of the cost of tourist products;
  • if cancelling 7 days or less prior to arrival – 100% of the cost of tourist products.

5.6.1 In case of refund the bank fee is paid by the Customer.

6. Terms Of Service

6.1. Term of services negotiated individually with the Customer and starts to run from the date of receipt by the Contractor of all the required amount of information from the Customer.

6.2. The Agreement ends upon expiration of the tour.

6.3. Customer will be required to make all payments due during the duration of the Agreement.

7. Warranties

7.1. By entering into this Agreement, Customer hereby acknowledge and agree that it is expressly subject to all warranties, promises and guarantees given and made by Customer as are set forth in the Terms of Service.

9. Severability

9.1. The Contractor and the Customer acknowledge that this Agreement is reasonable, valid and enforceable.

9.2. If any term, covenant, condition or provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, it is the parties’ intent that such provision be changed in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable and the remainder of the provisions of this Agreement will in no way be affected, impaired or invalidated as a result.

10. Amendment

10.1. The Contractor reserves the right to modify, update, add, delete, revise and change this Agreement as well as the Terms of Service at any time. Such changes are effective, and Customer agrees to be bound by such changes, by “clicking” the Accept button on the Website, or 30 days from the date the changes are posted to the Website, whichever occurs sooner.

10.2. Parties agree that each shall maintain and not disclose any and all confidential or proprietary information that is received from the other as a result of or in connection with Agreement and/or Services provided in connection therewith.

10.3. Neither Customer nor Contractor will, without the other’s prior written consent, disclose to any third party any information concerning the other’s proprietary or confidential information and material, including but not limited to the business or method of working of the other party, which may be revealed as a result of or in connection with Agreement and/or Services, except as required by law, to the extent that such information may become public knowledge, may be acquired or generated by either party independently from something other than by a breach of this clause or to obtain legal or tax advice.

10.4. This clause shall survive termination of the Agreement.

11. Governing Law

11.1. This Agreement will be construed in accordance with and governed by the laws of Russian Federation.

11.2. For all matters not covered in this Agreement, Parties shall be governed by the laws of Russian Federation.

12. General Provisions

12.1. Headings are inserted for the convenience of the parties only and are not to be considered when interpreting this Agreement. Words in the singular mean and include the plural and vice versa.

12.2. No failure or delay by either party to this Agreement in exercising any power, right or privilege provided in this Agreement will operate as a waiver, nor will any single or partial exercise of such rights, powers or privileges preclude any further exercise of them or the exercise of any other right, power or privilege provided in this Agreement.

12.3. This Agreement will inure to the benefit of and be binding upon the respective heirs, executors, administrators, successors and assigns, as the case may be, of the Contractor and the Customer.

12.4. This Agreement may be executed in counterparts. Facsimile signatures are binding and are considered to be original signatures.

12.5. This Agreement constitutes the entire agreement between the parties and there are no further items or provisions, either oral or written. The parties to this Agreement stipulate that neither of them has made any representations with respect to the subject matter of this Agreement except such representations as are specifically set forth in this Agreement.

12.6. The time of conclusion of this Agreement shall be the moment of payment enrollment to the Contractor’s account.

12.7. The Customer enters into this Public Offer voluntarily, while the Customer:

a) fully acquainted with the conditions of the Public Offer;

b) fully understands the subject and conditions of the Public Offer;

c) fully understands the meaning and consequences of their actions in relation to the conclusion and execution of the Public Offer.

12.8. The Customer has all the rights and powers required for the conclusion and execution of the Public Offer.

12.9. The Customer may at any time unilaterally refuse the Contractor’s Services. In the case of unilateral Customer’s refusal from the Contractor’s Services the payment is refundable according to the chapter 5.6.

Contacts for questions

Zalina Tsibirova

+7 977 301 69 11

“Royal Russia” LLC
Legal address Telmana st. h.14 of. 20, Vladikavkaz, RNO-Alania 362021, Russian Federation
TIN 1513073768
IEC 151301001
SPRN 1181513008490
Bank Moscow branch of JSC CB “MODULBANK”
BIC 044525092
Corresponding account 30101810645250000092